Excellent customer service is a key mission at Pivot Inc. We strive to outperform our clients’ expectations through superior product support and the building of strong partnerships.

Our Customer Service Mission Statement

Consistently offer exceptional customer service that both delights clients and exceeds their expectations.

Our Perspective on Feedback

Pivot Inc. takes great pride in extending superior customer service. We welcome any feedback regarding the customer service experience, and look forward to partnering with you to make Pivot 360/IMTrader a valuable resource for your company.

Our Hours of Operation

7:00 AM to 7:00 PM EST, Monday through Friday (excluding market holidays)

Contact Support

Support Line: (800) 990.7201 or (617) 654.1520
Email:

• Pivot Customer Service Team (email or IM): support@pivotinc.com
• Bob Barlow, Director of Customer Service: RBarlow@pivotinc.com

Coming Soon

• Product Training
• Self Help and Trouble Shooting
• Product Support FAQ’s

Thank you for your business.